Privacy policy
This website is operated by Harmony Dine Ltd., located at 2 Blenheim Court, Welwyn Garden City, AL7 1AD. Your privacy is of utmost importance to us, and we are committed to protecting and respecting it. Please read this privacy policy carefully as it outlines:
- The personal information we collect about you.
- How we use your information
- Who your information may be shared with
1. Data Protection
1.1 This policy, along with any referenced documents, outlines how we handle any personal data we collect from you or that you provide to us. Please review the following information carefully to understand our policies and practices regarding your personal data and how we will manage it.
1.2 In accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (GDPR), we act as the data controller, meaning we are responsible for and oversee the processing of your personal information.
1.3 We are committed to full compliance with the Data Protection Laws and all other applicable legislation.
2.The Information
2.1 Information You Provide to Us
We collect personal information when you interact with us, such as your name, billing and shipping addresses, email, phone numbers, order details, and payment information. If you create an account, we also store your password. We may collect your details when you sign up for our newsletter or contact us directly.
Your personal information and communication preferences are securely stored in the ‘My Account’ area of our website. You can access and update your information, manage communication preferences, and review order history by logging in and selecting ‘My Account’ from the main menu.
2.2 Information We Collect Automatically
During your visits to our site, we automatically gather certain technical information, including your IP address, browser type and version, time zone settings, browser plug-ins, and operating system. We also collect data about your site interactions, such as URLs, clickstream data, page response times, download errors, and phone numbers used to contact customer service.
2.3 Information from Third Parties
We collaborate with third parties (e.g., business partners, payment and delivery service providers, advertising networks, analytics providers, credit reference agencies). Information we receive from these sources may be combined with data you provide and information we collect about you to enhance our services. We also engage in social media advertising to grow our customer base, with data securely stored in our email database. You can opt out at any time.
2.4 Recorded Sessions
Our website may use recording services that capture mouse clicks, movements, page scrolling, and text entered into website forms. This data helps us improve site usability and is used solely for aggregated statistical analysis. It is securely stored and not shared with third parties.
2.5 Monitoring and Recording Communications
For quality assurance, training, fraud prevention, and compliance, we may monitor and record communications, including phone calls and emails, between you and our team.
3. Use of Cookies
3.1 What Are Cookies?
Cookies are small text files stored on your computer that help us recognize your browser and provide a better browsing experience. You can modify your browser settings to disable cookies, but doing so may prevent you from making purchases on our website.
3.2 How We Use Cookies
We use cookies to differentiate you from other users, record the contents of your shopping basket, and ensure that the correct products are ordered during checkout. Cookies also facilitate seamless navigation across our shopping and catalog pages. Upon your first visit, you will be presented with a Cookie Consent Notice that outlines our cookie policy.
3.3 Remarketing
We may use tools to collect data you provide, even if you don’t complete registration or a transaction. This information helps us follow up on your registration, transaction, or if you abandon your shopping basket.
3.4 Advertising on Other Websites
You might see our ads on other websites. To display these ads, we use software that may place a cookie on your browser. This cookie allows us to track whether you've viewed our ads, clicked on them, and if you've made a purchase on our website afterward. The data collected through this process is entirely anonymous and does not include any personal information that can identify you, such as your name or home address.
3.5 Targeted Advertising
When you register on our website, we may share your email address with Google AdWords Customer Match. This enables us to show you targeted search ads based on your preferences and purchase history or to exclude you from seeing ads that might not be relevant to you.
- We use Google’s Display Network to ensure Harmony Dine ads are displayed only on appropriate and apolitical websites.
** You can set your browser to alert you when you receive a cookie, giving you the option to accept or decline it. Please note that declining cookies may limit your access to certain features and services on our website.
4. Uses of Your Information
We will use your personal data only when permitted by law. Typically, we will use your data in the following scenarios:
- To fulfill a contract we are about to enter into or have already entered into with you.
- When it is necessary for our legitimate interests (or those of a third party), and your interests and fundamental rights do not override those interests. Legitimate interests include conducting and managing our business to provide you with the best service/product and the most secure experience. We carefully consider and balance any potential impact on you (both positive and negative) and your rights before processing your personal data for these purposes.
- To comply with a legal or regulatory obligation.
4.1 Information You Provide to Us
We will use this information to:
(a) Identify you and manage your accounts with us.
(b) Process and fulfill your orders.
(c) Contact you and keep you updated on the status of your orders.
(d) With your consent, inform you about other products or services that may interest you (see clause 5.1 below).
(e) Register your Harmony Dine account.
(f) Fulfill our contractual obligations and provide the information, products, and services you request.
(g) Notify you about changes to our products, such as a pattern being discontinued.
(h) Ensure our site content is presented effectively for you and your device.
4.2 Information We Collect About You
We will use this information to:
(a) Administer our website and conduct internal operations, such as troubleshooting, data analysis, testing, research, and statistical and survey purposes.
(b) Improve our website to present content effectively for you and your device.
(c) Enable you to participate in interactive features of our services, should you choose to do so.
(d) Ensure the security and safety of our website.
(e) Measure or understand the effectiveness of the advertising we serve to you and others, and deliver relevant advertising.
(f) Offer suggestions and recommendations to you and other site users about goods or services that may be of interest.
5.Disclosure Of Your Information
Marketing
5.1 We may use your personal information to provide you with, or allow selected third parties to provide you with, information about products or services that we believe may interest you. This may include sending you details about our products, competitions, and special offers. We may contact you via post, email, phone, text message (SMS), or automated calls. If you prefer not to receive marketing communications from us or third parties, you can opt out at any time by following the instructions provided in the communication or by contacting us directly.
5.2 Marketing Opt-In and Opt-Out Provisions
You will receive marketing communications from us and other selected businesses only if you explicitly opt-in by ticking the appropriate boxes when placing an order or interacting with our site. Additionally, we may send you marketing materials following a purchase if you have not opted out, aligning with our legitimate interests. You can opt out of receiving marketing communications at any time by:
- Clicking the 'unsubscribe' link in any email communication.
- Adjusting your preferences in the 'My Account' section of our website.
- Contacting us directly via email, phone, or post.
Section 5.3: Email Communications Your personal information will be shared with our email service provider to: (a) Send you updates via email about new product launches and exclusive offers, provided you have opted into marketing communications. (b) Alert you about any discontinued products.
Section 5.4: Sharing with Third Parties We share your personal information with:
(a) Banking organizations like Cybersource and PayPal for transaction processing. These companies are obligated to protect your information and adhere to strict privacy standards.
(b) DPD, our delivery service, to provide updates on your delivery status.
(c) Review platforms such as Power Reviews and Trustpilot, who may contact you after a purchase to review your experience. You are free to opt-out of these communications at any time.
(d) Group Companies: We may share data with our subsidiaries and our company as needed.
(e) Business Transfers: In the event of a sale, merger, or acquisition, we may transfer personal data to the relevant third party.
(f) Legal Obligations: If required by law, we may share your data to comply with legal obligations or to protect our rights and those of others.
6. User-Generated Content
6.1 We appreciate when you share your experiences with our products! If you upload or post a photo with the hashtag ‘Harmonydine’ on platforms like Instagram or Twitter, it becomes discoverable by our team and may be featured on our website.
6.2 To give us permission to use your content, you can reply to one of our social media posts or directly upload your photo using specific hashtags. By granting permission, you understand that your photo may be viewed globally and used for promoting any product on our website.
6.3 By submitting a photo, you grant us a perpetual, worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, edit, alter, reproduce, translate, publish, and/or distribute the photos or include them in other works across our digital platforms.
6.4 Selection of photos is at our discretion, and not all submissions will be used. If you wish for a photo to be removed or have other UGC-related inquiries, please contact us at info@harmonydine.com.
Here's the revised section for your review:
7. Collaborating With Influencers And Bloggers
Harmony Dine actively collaborates with a diverse network of influencers and bloggers to enhance brand visibility and engagement. As part of our collaboration, we maintain your contact details securely within our internal electronic systems. These details are utilized solely for communication purposes and for sending products for review as deemed appropriate.
Your personal information is shared only with select third-party companies that facilitate our operational needs, such as our PR agency. Should you wish to have your details removed from our systems at any point, please reach out to us at info@harmonydine.com for assistance.
8. Working with Suppliers and Contractors
We collaborate with various suppliers and contractors and, as part of these relationships, we collect personal data from suppliers and business customers to fulfill our contractual obligations. We also engage in marketing activities with our business customers to keep them informed about Harmony Dine's updates, unless requested to opt out. When acting on behalf of contractors to process customer orders, we collect necessary details to place orders and process payments, including deposit requirements. Harmony Dine Ltd retains a copy of the order form for three months before securely disposing of it. Copies are also provided to our contractors to fulfill orders.
9. Security Measures
To safeguard your personal data, we implement robust technical and organizational measures:
o Access Control: Your account is protected by a password.
o Data Encryption: Personal data is encrypted and stored on secure servers.
o Secure Transactions: We use SSL technology to encrypt data during transactions. Check for 'https' in the browser address to ensure the page is secure.
o Telephone Orders: If you prefer not to transmit details online, you can place your order by phone at +44 (0) 7776 306817.
o Risk of Transmission: Please note that data transmission over the internet is not completely secure. While we strive to protect your data, we cannot guarantee its absolute security once transmitted.
o External Links: Our site may contain links to external sites. We are not responsible for the privacy practices of these sites. Please review their policies before submitting any personal data.
10. Copyright Protection
All content on this site is copyright protected and is the property of Harmony Dine Ltd.
· Private Use: You may read, print, and download material for private use only.
· Restrictions: You are not permitted to commercialize or copy the material without explicit permission from us.
· Usage Terms: Use of this site is governed by our terms and conditions of use.
11. YOUR RIGHTS
11.1 Access to Information
You have the right to access the personal information we hold about you. Please request a free copy by emailing us at info@harmonydine.com. Note: Unfounded, excessive, or repetitive requests may incur a reasonable fee.
11.2 Correction of Information
If your information is incorrect, you can ask us to correct it by:
- Updating it in the "My Account" area on our website.
- Contacting us at info@harmonydine.com with your identification and the necessary corrections.
11.3 Marketing Opt-Out
You can request that we stop processing your personal data for marketing purposes as outlined in clause 5.2.
11.4 Right to Erasure
Under specific circumstances, you have the right to request the deletion of your personal data, such as when it is no longer necessary for the purposes collected, it has been unlawfully processed, or must be erased to comply with legal obligations.
11.5 Right to Restriction of Processing
You may ask us to restrict processing your personal data if:
- You contest its accuracy.
- Processing is based on legitimate interests and you object to it.
- Processing is unlawful and you request restriction.
- We no longer need the data, but you need it for legal claims.
11.6 Data Deletion Post-Retention
Post-retention, your data will be deleted or anonymized for use in non-identifiable statistical analysis and business planning.
11.7 Data Deletion for Non-Guarantee Customers
If not marketing opt-ins, your data will be securely deleted or anonymized 20 years after our last interaction.
11.8 Customer Service Interactions
Data captured during customer service interactions via phone or email is retained securely for four years and then systematically deleted monthly.
11.10 Complaints to the ICO
If you are dissatisfied with how we handle your personal data, you have the right to complain to the Information Commissioner’s Office.
12. Changes To Our Privacy Policy
We may update our privacy policy periodically. Any significant changes will be communicated to you via email and posted on this page. Please check this page regularly for any updates or modifications to our privacy policy.
13. Contacting Customer Services
For any questions regarding our Privacy and Security Policy or assistance with online orders, please email us at info@harmonydine.com. If you encounter difficulties making a purchase through our website, you can also call us at +44 (0) 7776306817, and we'll be glad to process your order over the phone. Additionally, if you require this policy in an alternative format (audio, large print, braille), please reach out to us using the contact details provided.
14. Credit Checks (For Trade Customers Only)
To process your application, we provide your personal details to credit reference agencies (CRAs) to assess your creditworthiness, verify your identity, manage your account, and prevent fraud. This includes exchanging information about your financial history, ongoing account status, and recovery of debts.
